GuideStar
Where there's a Goodwill, there's a way.
Pittsburgh, PA
Mission
We strengthen communities, advance reuse and sustainability, and empower people to achieve their potential.
Notes from the nonprofit
Goodwill is all about finding a way to make a difference in your community, no matter how big or small. It’s a way to empower yourself and others and to work together to create positive change.When you see one of our stores in your neighborhood, you can be sure that good things are happening. Goodwill is more than just a store — we’re a community of passionate, dedicated individuals who are committed to making a difference in the lives of people in our communities.At Goodwill Southwestern Pennsylvania, we believe that empowered individuals create thriving communities. As a leading social and human service organization in the region, we help thousands of individuals find jobs and provide education and workforce development services to those with barriers to employment.Join us in strengthening your community and building a better world, one person at a time.
Ruling yearinfo
1976
President & CEO
Ms. Monique McIntosh
Main address
118 52nd Street
Pittsburgh, PA 15201 USA
Contact Information
Contact
Email contact available with a Pro subscription
Fundraising Contact
Ms. Annette Hostoffer
Director of Development
Fundraising contact phone: (412) 481-9005
[emailprotected]
Physical Address
118 52nd Street
Pittsburgh, PA 15201
Payment Address
118 52nd Street
Pittsburgh, PA 15201
Donation Payable
Legal name of organization: Goodwill of Southwestern PA
EIN for payable organization: 25-1098928
Formerly known as
Goodwill Industries of Pittsburgh
EIN
25-1098928
NTEE codeinfo
Developmentally Disabled Services/Centers (P82)
Vocational Rehabilitation (includes Job Training and Employment for Disabled and Elderly) (J30)
Other Housing Support Services (L80)
IRS filing requirement
This organization is required to file an IRS Form 990 or 990-EZ.
Sign in or create an account to view Form(s) 990 for 2022, 2021 and 2021.
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Communication
Programs and results
What we aim to solve
SOURCE: Self-reported by organization
Every year, thousands of individuals throughout southwestern Pennsylvania struggle with finding stable housing, managing their finances, and securing the experience and skills necessary to secure meaningful employment. Our programs are designed to directly address the needs of our community. These programs and services help to put people on a path to self sufficiency.
Our programs
SOURCE: Self-reported by organization
What are the organization's current programs, how do they measure success,and who do the programs serve?
Goodwill Programs
Employment & Training for: people with physical and/or intellectual disabilities, displaced workers, participants in welfare-to-work programs, people who are homeless, people with limited work experience, people with limited education/training, older and younger workers, workers with criminal backgrounds
Population(s) Served
Adults
YouthWorks
YouthWorks - helps disadvantaged youth pursue employment and career development opportunities.
Population(s) Served
Adolescents
Northside Common Ministries
A community food pantry and homeless shelter.
Population(s) Served
Adults
Where we work
Accreditations
CARF Accreditation2022
Videos
Our results
SOURCE: Self-reported by organization
How does this organization measure their results? It's a hard question but an important one.
Evaluation documents
Download evaluation reports2019 CARF Accreditation Report
Number of service recipients who are employed
Totals By Year
Related Program
Goodwill Programs
Type of Metric
Outcome - describing the effects on people or issues
Direction of Success
Increasing
Context Notes
Number of people placed in jobs with Goodwill SWPA's help
Total weight of materials recycled
Totals By Year
Type of Metric
Input - describing resources we use
Direction of Success
Increasing
Context Notes
Total pounds of material thrifted, repurposed, recycled, or reused
Total amount of economic impact
This metric is no longer tracked.
Totals By Year
Type of Metric
Output - describing our activities and reach
Direction of Success
Increasing
People who were served through Goodwill store Give Back program. It is a partnership with 87 local agencies serving people in need.
Totals By Year
Related Program
Goodwill Programs
Type of Metric
Outcome - describing the effects on people or issues
Direction of Success
Increasing
Our Sustainable Development Goals
SOURCE: Self-reported by organization
Learn more about Sustainable Development Goals.
Goals & Strategy
SOURCE: Self-reported by organization
Reports and documents
Download strategic planStrategic Plan 2020-2022 (2020 - 2022)
Learn about the organization's key goals, strategies, capabilities, and progress.
Charting impact
Four powerful questions that require reflection about what really matters - results.
What is the organization aiming to accomplish?
Goodwill has 50 programs and services geared towards job training and employment services for people with disabilities or other personal challenges. The vision of Goodwill of Southwestern Pennsylvania is to be the region's premier human service organization offering exceptional services. We will be satisfied only when all persons have the opportunity to achieve success in their pursuit of meaningful work or other quality of life experiences.
What are the organization's key strategies for making this happen?
With strong guidance from our Board of Directors, staff, and key stakeholders, the 2020-2022 Strategic Plan
comprises four over-arching goals, focusing on MISSION, TEAM, ENGAGEMENT and FINANCE. Each goal is
interconnected to ensure the full success of the plan and Goodwill SWPA in the years to come.
Strategic Plan Goal One: MISSION
Goodwill SWPA will work to further develop our service-centric model for people with employment barriers. We
will expand services and employer relationships in both urban and rural areas throughout western Pennsylvania
and north central West Virginia, while increasing the use of technology to better connect with those we serve. We
also recognize the continued movement toward community employment and the need to further utilize our own
Goodwill store locations and businesses as training and work experience locations.
Strategic Plan Goal Three: ENGAGEMENT
Goodwill SWPA will integrate stronger branding and messaging to promote greater mission awareness with
constituencies closest to Goodwill SWPA, including staff and volunteers, shoppers and material donors. The
overall purpose will be to form a more engaged and cohesive understanding of mission while empowering and
motivating individuals to be ambassadors of Goodwill’s mission throughout their lives. Maintaining strong, positive brand awareness and perception is critical to remaining an organization of choice for our various audiences.
Strategic Plan Goal Four: FINANCE
We will maximize organizational profitability by operating a fully mission-integrated donated goods retail operation where team members feel passion for our purpose and see a clear path upward. Goodwill SWPA will also expand and diversify revenue streams, improve financial management and the impact of technology throughout our organization, while further developing environmentally sustainable business practices. We will engage these efforts with an overall vision to build cash reserves and ensure long term financial sustainability.
What are the organization's capabilities for doing this?
Goodwill SWPA begins this three-year strategic planning cycle at the onset of a second century of providing services in our region. At the core of this plan is setting the course to make our organization as impactful for the next 100 years as we have been throughout our storied history. We know that our organization must continue to innovate and grow so that we can thrive in a challenging economic and funding atmosphere. We strive to remain well positioned to expand our role as a recognized leader and community collaborator in workforce development services for people with barriers to employment.
What have they accomplished so far and what's next?
Goodwill SWPA's current strategic plan (2020-2021) sent the agency on a course for organizational transformation. Highlights and accomplishments from the plan include:
Purchase of Lawrenceville campus headquarters.
Increased digital skills programs and virtual offerings to minimize the digital skills gap.
Additional services for ex-offenders and youth.
Launch of DEI initiatives.
How we listen
SOURCE: Self-reported by organization
Seeking feedback from people served makes programs more responsive and effective. Here’s how this organization is listening.
doneWe shared information about our current feedback practices.
How is your organization using feedback from the people you serve?
To identify and remedy poor client service experiences, To identify bright spots and enhance positive service experiences, To make fundamental changes to our programs and/or operations, To inform the development of new programs/projects, To identify where we are less inclusive or equitable across demographic groups, To strengthen relationships with the people we serve, To understand people's needs and how we can help them achieve their goals
Which of the following feedback practices does your organization routinely carry out?
We collect feedback from the people we serve at least annually, We take steps to get feedback from marginalized or under-represented people, We aim to collect feedback from as many people we serve as possible, We take steps to ensure people feel comfortable being honest with us, We look for patterns in feedback based on demographics (e.g., race, age, gender, etc.), We look for patterns in feedback based on people’s interactions with us (e.g., site, frequency of service, etc.), We engage the people who provide feedback in looking for ways we can improve in response, We act on the feedback we receive, We share the feedback we received with the people we serve
What challenges does the organization face when collecting feedback?
We don't have any major challenges to collecting feedback
Financials
Goodwill of Southwestern Pennsylvania
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Operations
The people, governance practices, and partners that make the organization tick.
- Board of directors
- Officers, directors, trustees, and key employees
- Highest paid employees
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Connect with nonprofit leaders
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- Analyze a variety of pre-calculated financial metrics
- Access beautifully interactive analysis and comparison tools
- Compare nonprofit financials to similar organizations
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lock
Connect with nonprofit leaders
Subscribe
Build relationships with key people who manage and lead nonprofit organizations with GuideStar Pro.Try a low commitment monthly plan today.
- Analyze a variety of pre-calculated financial metrics
- Access beautifully interactive analysis and comparison tools
- Compare nonprofit financials to similar organizations
Want to see how you can enhance your nonprofit research and unlock more insights?Learn Moreabout GuideStar Pro.
Goodwill of Southwestern Pennsylvania
Board of directors
as of09/06/2023
SOURCE: Self-reported by organization
Board chair
Mr. John Kraus
Mario Farina
Goodwill Anlus in Italy
Karen Larrimer
PNC Bank
Thomas Bickerton
Western PA Conference
James Droney
Mt. Lebanon Office Equipment Co.
Larry Homitsky
Northside Circuit United Methodist Church
John Krouse
Donald Kalkbrenner
Retired - Highmark
Robert Tiskus
M&T Bank
Wendy Roehrich Hall
AIG
Marijane Treacy
North Allegheny School District
John Mills
John Kraus
Retired, Heinz North America
Raymond Amelio
People Count…the Most!
David Lund
Dick’s Sporting Goods
Morton Stanfield
Retired - Communities in Schools
Jason Sigal
RYCON Construction, Inc.
James Roddey
Demeshia Seals
Josh Askews
Limbach Company
Mathias Barlat
Kennametal
Damon Claus
CASTUS
Lynn Landis
Basic Business Concepts, Inc.
Christen M Malone
Troutwood
Scott Stevens
UPMC
Debra Valentine-Gray
Chris West
Greater Pittsburgh Community Food Bank
Board leadership practices
SOURCE: Self-reported by organization
GuideStar worked with BoardSource, the national leaderin nonprofit board leadership and governance, to create this section.
Board orientation and education
Does the board conduct a formal orientation for new board members and require all board members to sign a written agreement regarding their roles, responsibilities, and expectations?YesCEO oversight
Has the board conducted a formal, written assessment of the chief executive within the past year ? Not applicableEthics and transparency
Have the board and senior staff reviewed the conflict-of-interest policy and completed and signed disclosure statements in the past year?YesBoard composition
Does the board ensure an inclusive board member recruitment process that results in diversity of thought and leadership?YesBoard performance
Has the board conducted a formal, written self-assessment of its performance within the past three years?Not applicable
Organizational demographics
SOURCE: Self-reported; last updated 6/8/2023
Who works and leads organizations that serve our diverse communities?Candid partnered with CHANGE Philanthropy on this demographic section.
Leadership
The organization's leader identifies as:
Race & ethnicity
Black/African American
Gender identity
Female
Sexual orientation
Decline to state
Disability status
Decline to state
Race & ethnicity
No data
Gender identity
No data
Transgender Identity
No data
Sexual orientation
No data
Disability
No data
Equity strategies
Last updated: 06/08/2023
GuideStar partnered with Equity in the Center - an organization that works to shift mindsets,practices, and systems to increase racial equity - to create this section.Learn more
Data
- We review compensation data across the organization (and by staff levels) to identify disparities by race.
- We ask team members to identify racial disparities in their programs and / or portfolios.
- We analyze disaggregated data and root causes of race disparities that impact the organization's programs, portfolios, and the populations served.
- We disaggregate data to adjust programming goals to keep pace with changing needs of the communities we support.
- We employ non-traditional ways of gathering feedback on programs and trainings, which may include interviews, roundtables, and external reviews with/by community stakeholders.
- We disaggregate data by demographics, including race, in every policy and program measured.
- We have long-term strategic plans and measurable goals for creating a culture such that one’s race identity has no influence on how they fare within the organization.
Policies and processes
- We use a vetting process to identify vendors and partners that share our commitment to race equity.
- We have a promotion process that anticipates and mitigates implicit and explicit biases about people of color serving in leadership positions.
- We seek individuals from various race backgrounds for board and executive director/CEO positions within our organization.
- We have community representation at the board level, either on the board itself or through a community advisory board.
- We help senior leadership understand how to be inclusive leaders with learning approaches that emphasize reflection, iteration, and adaptability.
- We measure and then disaggregate job satisfaction and retention data by race, function, level, and/or team.
- We engage everyone, from the board to staff levels of the organization, in race equity work and ensure that individuals understand their roles in creating culture such that one’s race identity has no influence on how they fare within the organization.
